man in blue dress shirt beside woman in black jacket

Built for the families the system overlooks.

Built for the families the system overlooks.

Upstream Living is a Canadian rent-to-own company built to bridge the gap between renting and homeownership — with structure, transparency, and genuine partnership at every step.

Upstream Living: Mailing Address

Unit 139 – 4111 Hastings Street, Burnaby, BC V5C 2J3

Our Team

Real people behind the work

Upstream Living is led by a small, intentional team. We believe transparency starts with knowing who you are working with.

Dr. Candy Ho smiling
Chief Executive Officer

Dr. Candy Ho

Candy has spent her career helping people navigate some of life’s biggest transitions: education, career pathways, and long-term personal growth. Through that work, she saw how deeply housing stability impacts confidence, opportunity, and a family’s ability to build momentum.

An internationally recognized educator and speaker, Candy brings extensive experience in leadership, strategy, and people development. Her philosophy continues to shape Upstream Living’s commitment to transparency, support, and responsible pathways to homeownership.

John Grant smiling
Chief Operations Officer

John Grant

John brings a background spanning education leadership, operations, real estate investing, and strategic program development. Over two decades, he has worked across post-secondary education, organizational leadership, and investment-focused ventures. He also trains students on various real estate investment strategies through Trust Your Talent Academy Inc.

At Upstream Living, John leads operations, underwriting, and program design, ensuring every transaction is structured with the discipline and care the model demands.

Why we built Upstream Living

At its core, Upstream Living was built around a simple belief: hardworking families should not be locked out of homeownership forever because of a temporary setback or an unconventional financial path. Between us, we have spent decades working with people navigating major life transitions: education, career changes, financial uncertainty, and the long road of personal growth. Time and again, we saw the same pattern: capable families doing “everything right,” yet still falling into the gap between renting and qualifying for a traditional mortgage.

The structure simply did not exist for them. As parents, educators, and investors, we have always believed that stable housing changes the trajectory of a family’s future. We were drawn to rent-to-own because we saw a category that, when done responsibly, could be one of the most powerful tools for closing that gap, and we saw too many operators who were not doing it responsibly.

Upstream Living was built to be different. A responsible bridge to ownership, grounded in structure, accountability, and genuine partnership. Built for the families the lending system overlooks, but who are absolutely capable of getting there with the right plan and the right time.

~ Candy & John ~

We respectfully acknowledge that Upstream Living’s headquarters is situated on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations — peoples whose relationship with these waters and shores stretches back since time immemorial. Our name speaks to the work of moving toward something better, against the current. We do that work mindful of those who have cared for this place far longer than we have, and with respect for the homes and lifeways that came before ours.

Our extended team

man in white shirt carrying girl in gray shirt
Mortgage Broker

Jackie Bowen

With more than 20 years in the mortgage and real estate industry, Jackie is a nationally recognized mortgage professional, named Mortgage Broker of the Year by Canadian Mortgage Professional in 2013. Licensed across multiple provinces and a proud member of the Canadian Mortgage Brokers Association of BC, she knows every financing strategy, rent-to-own included. Her approach is simple: she works for you, not the bank. Jackie guides every Upstream family along the path to qualifying for a mortgage, right from day one.

man in white shirt carrying girl in gray shirt
SENIOR STRATEGIC ADVISOR

Gustavo Garcia-Herreros

Gustavo brings a background spanning finance, real estate investing, and investor mentorship. Over two decades, he has worked across wealth management, portfolio strategy, and risk, while mentoring investors through Trust Your Talent as they built and protected capital in their own portfolios.

At Upstream Living, Gustavo serves as Senior Strategic Advisor, bringing institutional rigour to how the model is structured and stress-tested, and helping ensure every decision holds to the same standard of discipline and care the company asks of itself.

man in white shirt carrying girl in gray shirt
Mortgage Broker

Jackie Bowen

With more than 20 years in the mortgage and real estate industry, Jackie is a nationally recognized mortgage professional, named Mortgage Broker of the Year by Canadian Mortgage Professional in 2013. Licensed across multiple provinces and a proud member of the Canadian Mortgage Brokers Association of BC, she knows every financing strategy, rent-to-own included. Her approach is simple: she works for you, not the bank. Jackie guides every Upstream family along the path to qualifying for a mortgage, right from day one.

man in white shirt carrying girl in gray shirt
SENIOR STRATEGIC ADVISOR

Gustavo Garcia-Herreros

Gustavo brings a background spanning finance, real estate investing, and investor mentorship. Over two decades, he has worked across wealth management, portfolio strategy, and risk, while mentoring investors through Trust Your Talent as they built and protected capital in their own portfolios.

At Upstream Living, Gustavo serves as Senior Strategic Advisor, bringing institutional rigour to how the model is structured and stress-tested, and helping ensure every decision holds to the same standard of discipline and care the company asks of itself.

man in white shirt carrying girl in gray shirt
Mortgage Broker

Jackie Bowen

With more than 20 years in the mortgage and real estate industry, Jackie is a nationally recognized mortgage professional, named Mortgage Broker of the Year by Canadian Mortgage Professional in 2013. Licensed across multiple provinces and a proud member of the Canadian Mortgage Brokers Association of BC, she knows every financing strategy, rent-to-own included. Her approach is simple: she works for you, not the bank. Jackie guides every Upstream family along the path to qualifying for a mortgage, right from day one.

man in white shirt carrying girl in gray shirt
SENIOR STRATEGIC ADVISOR

Gustavo Garcia-Herreros

Gustavo brings a background spanning finance, real estate investing, and investor mentorship. Over two decades, he has worked across wealth management, portfolio strategy, and risk, while mentoring investors through Trust Your Talent as they built and protected capital in their own portfolios.

At Upstream Living, Gustavo serves as Senior Strategic Advisor, bringing institutional rigour to how the model is structured and stress-tested, and helping ensure every decision holds to the same standard of discipline and care the company asks of itself.

man in white shirt carrying girl in gray shirt
Visual Design & Web Development

Quincy Ho

Quincy leads the visual design and front-end development for Upstream Living, with a background in brand and product design.

man in white shirt carrying girl in gray shirt
Backend Development & CRM

Max Karidis

Max ensures our systems support transparent, reliable family experiences from first contact through completion.

man in white shirt carrying girl in gray shirt
Visual Design & Web Development

Quincy Ho

Quincy leads the visual design and front-end development for Upstream Living, with a background in brand and product design.

man in white shirt carrying girl in gray shirt
Backend Development & CRM

Max Karidis

Max ensures our systems support transparent, reliable family experiences from first contact through completion.

General Inquiry

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